With PRTG, you have options such as email, audible alert, SMS, and Microsoft Teams to name a few. This is where a user configures how they are to be notified. Set up notificationsįirstly, a notification template is required. Similar to the starship Enterprise, there are three steps in PRTG alert handling process. Having clear and concise alerting for their specific roles becomes critical for the day to day running and productivity of any business. a NOC support engineer both have different roles and responsibilities but manage the same environment. While a red alert on the USS Enterprise was an alert for the whole crew and starship fleet, in today’s world the importance of alerts are different for different members or teams. With alerts available in multiple formats, focusing on what is important and reducing the number of unimportant alerts becomes a challenge. It was similar to an intruder alert and could be initiated explicitly by personnel or triggered by predefined parameters.Įssentially all alerts are important but potentially not all of them are relevant to everyone.Īlthough many alerts are important, not all of them are relevant to everyone. There were also other alerts: a security alert was an alert signal primarily for internal security purposes. And the action was the crew standing at their battle stations. Thinking back to the USS Enterprise, the situation change was usually the impeding danger to the ship and its crew. The alert informing users of the state change.On this basis, alert handling has 3 steps On the back of this trigger, an action can be performed, potentially to resolve the issue. A sensor can be deployed to monitor the situation, and when that situation changes, an alert is triggered. With Paessler PRTG, the situation is defined by the user. Those of you lucky enough to remember Star Trek and the starship USS Enterprise will recall fondly the captain order “Red Alert”, which would be instantly followed by an audio alarm informing the crew to get all hands to battle stations.Īlerts by their nature are designed to inform you of a situation, which could be positive, negative, or neutral. Even historically, before the creation of smartphones, the importance of alerts was clear.
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